FAQ’S

Have a question? Flick through our Frequently Asked Questions below. If you need further assistance, get in touch with our friendly Customer Service team here.

IPL (INTENSE PULSED LIGHT)

What is IPL? How does the Floret Skin handset work?
IPL stands for intense pulsed light, and it is a form of light therapy, similar to laser, it is used for various dermatological procedures including permanent hair removal.
 
As with all light based hair removal treatments, our IPL handset works by emitting a wavelength which targets pigment in the hair. As the light is absorbed by the pigment in the hair it turns to heat which then kills the hair growth cells. Hair will grow back more sparse and slower after each treatment, reducing hair growth permanently overtime.
Is Floret Skin IPL hair removal safe? Can it cause cancer?

There have been many clinical studies conducted that demonstrate the safety and effectiveness of IPL for hair removal. Due to this fact, it has become an extremely popular option for safe and effective method of hair removal at home and in clinics. 

In short, IPL hair removal is a very safe treatment and if used as instructed, our handset poses no risks to the user! It is FCC, CE and RoHs certified for safe use. 

Our handset also ensures that all UV wavelengths are filtered by blocking wavelengths below 470 nm from the IPL spectrum. This is standard among most IPL systems. This is done to prevent the light doing damage to the outer layer of the skin, this means your handset will never cause long-term complications caused by UV exposure such as skin cancer, skin aging and etc.

Does the Floret Skin IPL handset hurt?

One of the biggest advantages of our IPL handset over other types of hair removal is that it is far less painful. The feeling is dependent on many factors and varies from person to person. 

The majority of our customers have said they don’t feel a thing at the lowest intensity level 1! But only a slight sting at the highest intensity level 5. 

This is to say we have 5 intensity levels to choose from, this will allow you to select the most comfortable intensity level for you. We also have a very simple method of determining the perfect intensity level for you and when to work your way up to higher intensities for better results in our user guide.

Does Floret Skin IPL work for my skin tone and hair colour?

IPL is suc­cess­ful remov­ing body hair due to the pres­ence of a hair pig­ment known as melanin. This absorbs the light energy emit­ted by the device and directs it to the hair fol­li­cle, to remove hair and pre­vent future growth.

Nat­u­rally dark pig­mented skin how­ever will con­tain more melanin than lighter skin tones so more energy is absorbed. This means indi­vid­u­als with dark skin tones are more sus­cep­ti­ble to burns fol­low­ing treatment. This does not exclude all darker skin tones. (Please refer to the skin tone chart below to see if IPL is suitable for you.)

This means IPL may not be effective on very light blonde, red, or grey coloured hair. As long as the root of your hair is brown or black it should work for you! For dark blonde roots the treatment may take longer to take effect but will work with time and consistency, any shade darker will work perfectly!

Please refer to the skin tone chart below to see if IPL is suitable for you.

Colour Chart

IPL Skin tone colour color chart

How long will it take before I see results? Is Floret Skin IPL permanent?

Most customers begin to notice a noticeable reduction of hair growth after just 3-4 weeks, with treatments done once a week, and complete results after 12 weeks. The hair will grow back more sparse and slower after each treatment eventually turning into a permanent reduction in hair growth. To maintain hairless smooth skin after that, use the handset once every 2 to 3 months for a touch up or as needed. Results and treatment length needed may vary from person to person.

According to the FDA, permanent hair removal means the “long-term, stable reduction in the number of hairs regrowing after a treatment regime.” Which is what our handset provides! But this may differ from the average interpretation of ‘permanent’. Remember even in-clinic laser is not fully permanent. In any case, if you don’t mind just one touch up every 3-4 months after the full treatment is complete, then I’d say it’s a pretty darn good deal!!

What is the IPL lamp made of?

The flash lamp in our handset is a Xenon Quartz Raytube with a glass filter to filter out harmful UV rays.

At what age can you start IPL treatment?

Generally, we only recommend that IPL hair removal treatment should only be done for someone 16 and up, due to the hair being at a mature state. 

Certain ethnicities see hair growth maturity at younger ages, use is up to the user and anyone under 18 years old should seek parental consent and an expert opinion (aesthetician/dermatologist) prior to use of our IPL handset. 

Floret Skin IPL Step By Step Instructions

Before Starting:
It is very important to shave any visible hair before use.

Ensure your skin is completely clean and dry (don’t use any gels or 

creams with your handset).

Instructions:

1) Plug the handset in and click the green button on the back to turn it on. 

2) The green button is also used to switch through the intensity levels  (1 for low – 5 for high). 

The blue lights on the front will indicate the intensity level.

3) Make sure your intensity level is set to 1 if it is your first session. 

For the best results, you should use your handset on the highest possible intensity level that isn’t painful. We recommend gradually increasing the intensity level after each session if the experience was not painful.

4) To use, ensure that the light window is completely flat against the skin. The pink light will begin to blink once you’ve placed the light window onto your skin. This indicates that the handset is ready to be used.

The handset has a sensor and will not flash unless the light window is in direct contact with your skin. If it is not in direct contact with your skin, the pink light will stay illuminated and the handset will not flash.

5) Click the Pulse button. Continue this over multiple areas until finished. Lift the head slightly after each pulse to avoid overheating.

For stubborn areas, we recommend that you treat the area up to 2 times per week and to try a higher intensity. 

6) Press and hold the green button on the back to turn it off. Always disconnect device from the electricity supply when finished.

How often do I need to use Floret Skin IPL?

We recommend using your handset once a week for the first 12 weeks. You can also use it twice per week for faster results. After this period, use the handset once a month for 3 months or until satisfied. To maintain hairless smooth skin after that, you may need to use the handset once every 2 to 3 months or as needed.

It is not necessary to treat the area more than once a week. This is because IPL is most effective in the hair growth phase, and some hairs may be dormant during treatment. This is why it is recommended to do 12 consecutive weeks of treatment.

If you are struggling to see results, try a higher intensity and use your handset 2 times per week (never more). Do this until you see some results, then you can reduce your frequency back to once per week.

Which areas of my body can I use Floret Skin IPL on?

You can use your handset on any part of your body, including your Brazilian (Bikini area) and face. But please do not use around the eyes (use only below cheekbones)

Do I have to shave before using IPL? Which other hair removal methods can I use?

Yes, we recommend that you shave the desired areas between treatments and before using your handset. Shaving takes the hair down to the appropriate length whereas not to cause any burns during treatment but also allowing the hair root to get targeted effectively. Other forms of hair removal including waxing and tweezing will remove the hair root entirely. Which won’t allow the IPL to target the root. That being said if you run your hand over the area and cannot feel any hair at all, then there is no need to shave. In regards to peach fuzz on the face, we recommend derma planning to remove those hairs prior to treatment.

Our IPL handset works by emitting a wavelength which targets pigment in the hair. As the light is absorbed by the pigment in the hair it turns to heat which then kills the hair growth cells. Hair will grow back more sparse and slower after each treatment, reducing hair growth permanently overtime.

What mode & intensity level should I choose?

We recommend starting at the lowest intensity and working your way up each session, if you get uncomfortable and/or get marks that last longer than a couple days it means that intensity is too high for you and the one below it should work best.

Three Modes Explained:

We realize that not all body parts are created equal, so we created three separate modes that will make your IPL hair removal journey that much simpler.

Stamp Mode:

With Stamp Mode each individual click of the pulse button causes a flash.

This is the default mode on your Handset, it is perfect for precision areas like the underarms, bikini area and face. 

Glide Mode:

Hold down the pulse button and glide the handset across your body your handset will automatically flash every half second. Please lift handset after each flash to cool the bulb. 

Perfect to quickly and precisely treat areas such as your arms and torso.

Auto Mode:

Hold down the pulse button away from your skin until all indicator lights are blinking. This will make the handset flash every half second it is in contact with your skin, without clicking anything. Please lift handset after each flash to cool the bulb. To disable, hold down the pulse button until the lights stop blinking. 

Perfect to quickly and effortlessly treat your legs.

Are there any side effects from IPL?

When using the handset as recommended, side effects are rare. Redness and swelling is the most common side effect from IPL, which will quickly subside after treatment.

I am pregnant or breastfeeding, Can I Use IPL?

Although there is no evidence showing that IPL has negative effects on pregnant or breastfeeding women, we still don’t recommend using our handset as a safety precaution.

How do I clean my handset?

To clean handset, disconnect the device from the electricity supply. Wipe with a clean, dry cloth and 70% alcohol. Never use acetone or other abrasive fluids, because they will damage your device. Then use a wipe to dry the device.

Never immerse your handset or any of its parts in water. 

Are there any reoccurring costs? How long will my IPL handset last?

Our IPL Classic handset is equipped for 300,000 flashes which will last well over 10 years if used as directed and IPL Gen.2 handset is equipped for 900,000 flashes. This also means there is no reoccurring costs and no need for replacements or refills. 

 

How strong is this handset? What are the energy and wavelength outputs?

Our handsets have an energy output of 1.5J-4.9J/cm2 and wavelengths between 470NM-1100NM which means it is ideal for long-term and permanent hair removal, but also safe enough to be used at home.

How is the Floret Skin IPL handset powered? Will it work in my country? Plug Type?

Our handsets are dual voltage (110V~240V) meaning it will work in every region in the world. It also comes with a 12V power supply with the correct plug type for your country. (Eg: USA orders receive 2 straight prongs, EU receive 2 round prongs)

What sets the Floret Skin IPL Handset apart from the others?

There are multiple factors that set us apart from the other IPL Handsets that seem to “look” the same. The first and most important factor is that our Handset is FCC, CE & RoHS certified for safe use. All the components have been tested for safety and performance. This is very important for such a sophisticated device, the internals are far more important than the aesthetics. 

Our team is also fully equipped with all the knowledge necessary to help you achieve the best results possible. Customer satisfaction is our main priority, your happiness is our goal! We won’t leave you in the dust after purchase like some other brands.

We have also developed 2 extra modes called Glide Mode and Auto Mode, these were created to make the whole treatment process even simpler.  Auto Mode for example allows you to do your entire body in 30 minutes, without even clicking the pulse button! We made sure to make our handset the easiest, safest and most convenient form of long-term hair removal.

SAFETY TIPS

The Floret Skin IPL handset is not suitable if you have any of the following:
  • A known skin disorder
  • A skin disease such as allergic dermatitis, eczema, etc.
  • Photosensitive epilepsy
  • Are menstruating, pregnant or lactating
  • Black or Sunburnt skin (please refer to the skin tone chart)
  • Black or fuscescens nevus
  • Broken skin, a scab or healed wound, cancer or hemangioma 
  • Any artificial aesthetic, prosthetic or plastic area
I Have PCOS, Will IPL be suitable for me?

IPL can definitely be used on hormonal hair growth, and has proven to be quite effective. Most PCOS customers have said this makes the hormonal hair regrowth more manageable as it doesn’t regrow as quickly. It also assists with minimising the appearance of shaver rash as you will not need to shave it as often.

Is it safe to use Floret Skin IPL while pregnant or breastfeeding?

Although there is no evidence showing that IPL has negative effects on pregnant or breastfeeding women, to be safe we still don’t recommend using our handset.

Is it safe to use Floret Skin IPL over freckless or moles?

You should not IPL over very dark freckles or moles, however light freckles are fine. If you have an area you wish to treat that has dark freckles or moles, it is recommended to colour over them with a white pencil if possible.

Is it safe to use Floret Skin IPL over tattoos?

You should never IPL over tattoos. This will cause the IPL to target the tattoo and could produce burns and a painful experience. However, going around tattoos to treat an area is fine. 

Do I need to wear eye protection? Do you provide eye protection?

No, it isn’t necessary to wear eye protection while using our handset.  Our handset is fitted with a sensor and will never pulse unless the entire flash window is pressed against your skin. This is to protect your eyes from the bright light produced from the handset. That being said you should never try and look directly into the light as it flashes.

Can I use Floret Skin IPL before or after tanning?

We recommend waiting 2 weeks before using your handset if you have recently tanned. Also, you should wait 48 hours to tan after using your handset. This is because your skin may be more sensitive to burns directly after IPL treatment. Any form of artificial tan should not be on your skin while using your handset. 

My Floret Skin IPL handset hurts, what can I do?

If you start feeling burning pain or discomfort, adjust the level down or stop using the device. 

Is the fan on your device working? If not, please contact us at info@floretskin.com

Otherwise please check this list to make sure you are using the device correctly.

Possibilities for painful experience with Floret Skin IPL Handset:

– You have recently been exposed to the sun. We recommend staying out of strong sun exposure for 2 weeks before using our Handset.

– Your skin tone is darker than the recommended tones. Please check the skin tone chart on our website or in your user guide.

– You are using it at an intensity level that is too high for your skin. We always recommend starting with level 1 intensity to see how your skin reacts, if you had no adverse reactions or discomfort, you can gradually increase the level after each week of sessions. If you feel discomfort go back to a lower intensity.

– You have not shaved first. We always recommend shaving first because the IPL Handset may burn long hairs and it won’t be effective to target the hair root if the hair is too long.

– You are pressing down to hard on your skin, causing your skin to get in direct contact with the bulb.

– You are not lifting the Handset after each flash. Doing this could harm the device and yourself. We recommend slightly lifting the Handset after each flash to allow for cool air to cool down the quartz bulb.

– You are using the device on the same spot multiple times per session. We recommend only one pass over each spot then moving to a new spot, otherwise you could be harming your skin and the device.

– You applied a cooling gel, lotion or any other type of applicant before treatment. We don’t recommend using any lotion or ointment before treatment, our device is meant to be used without one.

SHIPPING & RETURNS

How long does shipping take?

Shipping times vary depending on location, but allow at least 4-8 business days for your order to arrive. If your item takes over 20 business days to arrive don’t hesitate to contact us at info@floretskin.com we will confirm the status for you.

*Please note processing time could take up to 3 business days

COVID-19 Notice: Some packages may experience a 1-2 week shipping delay, as our logistics partners try to circumvent global lockdowns. 

How much is shipping? Where do you ship to?

We offer free express shipping worldwide! 

Please note that we try to get the package to the destination as quick as possible, after it has arrived it is up to the local postal service to deliver your package in a timely manner.

For countries that we noticed have a slow or unreliable postal service we have added the option of Insured DHL Express delivery. As this is a private carrier we can confidently send your package securely, regardless of the country. 

Floret Skin is in no way responsible for any customs or import charges, charged to the customer by the shipping service.

How do I track my order?

We will send you a tracking number to your email once the package has been shipped. You can use this number to track your package here

Handling Notice

All orders will typically be dispatched within 1-3 business day from our warehouse and all orders will include tracking from dispatch to delivery. All orders will be shipped in durable packaging to ensure your purchase is not damaged during transit. Floret Skin is not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. It is always in our best interests to make sure you receive your parcel in a timely manner and Floret Skin will assist as much as possible to trace a missing parcel. Floret Skin is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.

Will I pay customs?

Most likely you will not be charged any customs. In most cases we try to ensure that there are no customs charges upon arrival. But sometimes customs charges are out of our control and are dependent on the local government.

IPL Handset 90 Day Money-Back Guarantee

PLEASE DO NOT RETURN THE PACKAGE BEFORE CONTACTING US, WE CANNOT GUARANTEE PROCESSING YOUR REFUND IF YOU DON’T CONTACT US FIRST.

Hey we get it’s hard to trust a product which sounds too good to be true. That’s why we’re proud to offer our 90 day money-back guarantee!

How to claim your money back:

1. Trial our Handset for at least 70 Days from date of delivery, but for no more than 90 days.

2. If you are not completely satisfied by the performance of our Handset, email a customer care representative at info@floretskin.com

3. Once approved, return the our Handset (in its original packaging) via a trackable mail service 100 days from date of purchase to the address provided by our customer care representative.

4. Incomplete, indecipherable or illegible claims will be deemed invalid.

Real postage costs for the sending and return of our Handset are the full responsibility of the Claimant and will not be refunded.

5. Once returned, our Handset’s purchase price will be refunded to you.

Please note the 90 day guarantee is only available for the IPL Laser Hair Removal Handset.

Defective Product

If your item arrives damaged or is malfunctioning. We offer a 1 year warranty for all products:

Email us at info@floretskin.com for more details